Terms & Conditions

• A booking is confirmed only upon acceptance of the quotation and receipt of the required deposit (if applicable).
• Prices quoted are based on the agreed scope of work discussed during the consultation.
• Full payment is due upon completion of the service unless otherwise agreed in writing.
• Additional services requested on the service day may incur additional charges.

• A complimentary virtual consultation will be arranged prior to the service.
• This allows us to understand your space, discuss your goals and recommend the most suitable package.
• Package recommendations are based on the information provided. Should the actual condition of the space differ significantly, additional hours or a revised package may be required.

• Our packages are based on estimated service hours and the agreed scope of work.
• Every home is unique. The time required depends on the volume of belongings, level of clutter, decision-making, accessibility and overall complexity.
• Our priority is to complete the agreed scope properly rather than leave a project unfinished.

• If additional time is required to complete the agreed scope of work, additional hours will be charged at S$100 per hour.
• Additional manpower is chargeable at S$25 per hour per person.
• We are committed to completing the agreed scope to a professional standard rather than leaving a project partially completed.

If the agreed scope is completed before the package time ends, the remaining time will be converted into a complimentary Refresh Session.

Refresh Sessions:

• Must be utilised within four (4) months from the original service date.
• Are subject to appointment availability.
• Are non-transferable.
• Cannot be exchanged for cash or refunds.
• Cannot be offset against future services.

• Clients are responsible for making timely decisions regarding items to keep, donate, relocate or dispose of before or during the project.
• Where the client is not present during the session, our team will pack and clearly label any items identified as “Donation”, “Dispose”, “Unsure” or similar for the client's final review.
• THE SPACE EDIT will not dispose of or donate any belongings without the client's prior instruction or consent.
• Clients should remove or safely secure cash, jewellery, passports, confidential documents and other valuables before the session.
• Children and pets should be supervised where applicable to ensure a safe working environment.

• Our organisers will provide professional recommendations and guidance.
• Final decisions regarding all belongings remain the responsibility of the client.
• We will not intentionally discard, donate or dispose of any item without the client's approval.

• We exercise reasonable care when handling all belongings.
• We are not responsible for damage caused during transportation by third-party movers.
• We are not liable for damage resulting from defective boxes, containers or packing materials supplied by the client or moving company.
• Transit insurance is recommended for valuable or fragile items.

• We strive to create functional, organised and sustainable spaces.
• Long-term maintenance of the organised space depends on the client's ongoing habits and lifestyle.
• We do not guarantee specific outcomes such as increased property value or permanent organisation.

• All organising supplies required during the session are included as stated in your selected package.
• “Unlimited supplies” refers to standard organising consumables and materials used during the project.
• It does not include additional furniture, customised cabinetry, premium storage systems or products not included in the quotation.

• Any recommended storage products purchased after the consultation or during the project are optional unless otherwise stated.
• The cost of additional storage products is not included in the package price unless specified.

• Donation items will be sorted and packed neatly for the client.
• Unless otherwise agreed, the client is responsible for transporting donation items.
• Disposal of unwanted items is the client's responsibility after the session.
• We do not remove rubbish or dispose of unwanted items unless specifically included in the quotation.

• For safety reasons, our team will not move exceptionally heavy furniture, pianos, safes, built-in fixtures or large appliances.
• Clients are responsible for arranging specialist movers if required.

• Clients shall provide safe and unobstructed access to the premises.
• Electricity, adequate lighting and a safe working environment should be available throughout the session.
• Any applicable parking fees, ERP charges or building access charges incurred by our team will be borne by the client unless otherwise agreed.
• Waiting time due to restricted access may be chargeable.

• We are not responsible for existing defects or damage to furniture, walls, flooring, shelving, cabinetry or fixtures.
• We reserve the right to document existing damage before commencing work.

By engaging our services, you consent to THE SPACE EDIT taking photographs and videos before, during and after the project for:

• Project documentation.
• Internal quality control and accountability.
• Staff training.
• Our portfolio and marketing content.

We are committed to protecting our clients' privacy.

We will make every reasonable effort to ensure that names, addresses, family photographs, personal documents, house numbers and any other identifying information are not shown.

Content will focus on the transformation of the space rather than the identity of the homeowner.

Clients who do not wish their photographs or videos to be used for marketing purposes must notify us in writing before the project begins. Internal documentation for accountability may still be retained unless otherwise requested.

• We reserve the right to suspend or terminate services if the premises are deemed unsafe.
• This includes pest infestations, hazardous materials, structural hazards, aggressive behaviour, harassment or abuse towards our staff.
• Charges may still apply for work already completed.

• While we exercise reasonable care, our liability is limited to direct loss caused by our negligence.
• We are not liable for indirect, consequential or incidental losses.
• Our maximum liability shall not exceed the total fees paid for the relevant service.

• More than 7 days' notice: Deposit may be transferred once to a new booking within three (3) months.
• 3–7 days' notice: 50% of the deposit may be forfeited.
• Less than 48 hours' notice: Deposit is non-refundable.
• Same-day cancellation: Up to 100% of the booked service fee may be charged.

One complimentary reschedule may be permitted with at least 72 hours' notice, subject to availability.

We reserve the right to refuse or discontinue services where:

• Payment obligations are not met.
• The requested work falls outside the agreed scope.
• The working environment is unsafe.
• Our staff are subjected to abusive or inappropriate behaviour.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Singapore.